FAQS

CAN I MAKE MODIFICATIONS TO MY ORDER AFTER ITS BEEN PLACED?

NO ONCE THE ORDER IS CONFIRM ITS FINAL.

I USED THE WRONG ADDRESS . HOW CAN I UPDATE IT ?

ADDRESS UPDATES CAN BE REQUESTED BE ARE NOT PROMISED . PLEASE REVIEW YOUR INFORMATION BEFORE CHECK OUT 

HOW CAN I CANCEL MY ORDER?

CANCELLATIONS ARE NOT GUARANTEED , IF YOU REALLY NEED TO CANCEL AN REFUND WILL BE ISSUED . 

HOW DO I START A RETURN?

YOU HAVE 30 DAYS UPON DELIVERY TO RETURN ITEAMS PURCHASED ON AUNIONBRAND.COM

HOW DO I KNOW MY ORDER IS CONFIRMED ?

EVERY ORDER IS CHECKED AND REVIEW . YOU WILL RECEIVE AN EMAIL CONFIRMATION . ALWAYS CHECK SPAM INBOX . 

WHEN WILL I RECEIVE MY ORDER ?

ORDERS ARE PROCESSED M-F PLEASE ALLOW 48-72 HOURS FOR TRACKING INFO. 

DO YOU SHIP INTERNATIONALLY?

YES. TO MOST COUNTRIES.

WHY WAS MY ORDER CANCELED?

EITHER ISSUES WITH YOUR PAYMENT OR OUT OF STOCK ITEM. 

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?

SUBSCRIBE TO OUR NEWSLETTER OR FOLLOW US ON IG . 

WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?

WITHIN 24-72 HOURS M-F . 

I RECEIVED A DAMAGED PRODUCT , WHAT SHOULD I DO ?

SEND EMAIL TO AVERYCAUSEY@GMAIL.COM WITH DETAILED PICTURES OF PRODUCT FOR AN DISCOUNT ON NEXT ORDER AND OR A PARTIAL REFUND . 

DO YOU OFFER GIFT RECEIPTS OR GIFT CARDS ?

NOT AT THIS TIME , MAYBE IN THE NEAR FUTURE.

CAN I GET SOME FREE STICKERS?

YES , JUST SEND YOUR ADDRESS .